Frequently Asked Questions
Orders Faqs
Our current shipping lead time for in-stock items is 5-7 days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
Generally speaking, we do not require or accept returns if it is a change mind, especially if the product is opened. Feel free to dispose of the product as you wish.
We do, however, accept returns of unopened products under certain circumstances.
Please confirm any returns with customer service prior to shipment, via email:
(Email) or our customer care line: (Number)
If we have initiated a refund and you haven’t yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us at [Email]
We’re sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The DMoose logo and label
Don’t worry about sending your faulty item back to us, just keep hold of it until you’ve been in touch.
More Questions?
Please contact our support team here -[Link]
PAYMENT INFORMATION
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A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase
First of all we check each and every product before ship it.But if you receive damaged product or faulty product we replace it asap
yes ! if your order is not dispatch you contact us and change your order
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received, including the logo
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.
